FAQ'S

FAQs

I just placed my order. I need to change something/add something to it. Can I do that?
Unfortunately, we cannot make any adjustments to an order once it has been placed. Please place a new order with the correct item(s) and then email  sales@champagnebunni.com to request that your original order be cancelled. However, if the order has already been shipped, it cannot be cancelled. At this point, please follow the regular return process.

I received my order and want to return it. How do I do that?
Please visit our Returns & Exchanges information page.

I received my order and I want to exchange it. Can I do that?
We do not offer exchanges at this time 

Do I have to pay for shipping on my return?
Please visit our Returns & Exchanges information page.

Can I return anything?
Please visit our Returns & Exchanges information page.

Have you received my return?
As soon as your return item(s) have been received and checked in by the Champagne Bunni, you will be issued a refund (or store credit) and sent a confirmation email. If you have not received this email, then your return has not yet been checked in. If you believe your return package has been received and you have not yet been refunded or credited, please send an email to sales@champagnebunni.com so that we can resolve the issue for you.

I received my order and it is incorrect! What do I do?
Please email sales@champagnebunni.com with any questions regarding sizing. We will be happy to answer all sizing questions as well as provide a size chart for you.

When will I receive my order?
If an order is placed before 12PM PST, it will be processed and shipped out that day. If your order is placed after this cut off time, it will be processed the next day. You will be emailed shipping confirmation as well as a tracking number as soon as your order has been shipped.

Why was my order cancelled?
If your order is cancelled, you will be informed immediately. Your order was most likely cancelled because the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will contacted within 24-48 hours and your card will be refunded. If your order contains additional items, these items will still be shipped to you. Only the unavailable item will be removed from your order.

 

What payment methods do you accept?
At this time, ChampagneBunni.com accepts all Credit cards and Paypal.

How long will it take to see my refund on my credit card?
Money will appear back in your account within 48 business hours.

Where can I track my order?
Please use the tracking number link we provide in your shipment confirmation email to track your order.

Will I pay for custom fees?
Yes, Bunni Couture LLC. is not responsible for custom fees for orders shipped internationally. Taxes and duties are to be collected upon delivery . These charges are roughly 18-20% of the order total.